First BlackBerry, now Apple crumbles: New software launch hit by a lot of glitches as furious users flood iPhone forums
Yesterday’s launch of Apple’s iPhone software became a disaster for Apple, as servers struggled to deal with the demand for the new iOS 5 software.
‘Error 3200′ became a trending topic on Twitter, as users were confronted with the message repeatedly as they tried to download.
Tech sites began to offer workarounds and complex ‘cheats’ to help users deal with their frustration and get the software faster.
Even so, many frustrated fans reported leaving their homes today without the new software, a package of updates which adds BlackBerry-stye instant messaging to iPhone, among other things.
Internet exchanges such as London’s LINX exchange showed a multi-gigabit-sized jump in demand that coincided with the launch of the new operating system, a free download via iTunes store. If the demand was caused entirely by users downloading iOS 5, it’s little wonder many were left frustrated.
A LINX spokesman said, ‘We can see that there is a jump in traffic that coincides with the launch of iOS 5.’
Apple declined to comment this morning.
Thousands of iPhone, iPod Touch and iPad users were left looking at an error screen saying simply ‘Error 3200′ as they tried to download the new version of iPhone’s operating system, iOS 5, last night.
Others reported that the download was extremely slow.
The free update is intended to bring (some) older iPhones into line with the functions offered by iPhone 4S.
But it seems that Apple was overwhelmed by demand.
As the software launched, many users complained of slow download speeds, with some asking plaintively ‘Has anyone successfully downloaded iOS 5 yet?’
Not all users encountered the ‘Error 3200′ message, but most found the process excruciating.
Questions about the error flooded Mac forums and social networks.
One Twitter user said, ‘Steve Jobs has only been gone a few days and we are already experiencing the start of the techpocalypse.’
Ironically, the inability of Apple’s servers to deal with demand may have been due to the co-ordinating power of social networks, after ‘Downloading iOS 5′ became a trending topic.
It’s traditional for geeks to be on the edge of their seats in advance of any new Apple software launch – but social networks may have ensured that a wider audience was aware the instant the new software was available.
Unlike BlackBerry’s high-profile collapse this week, ‘Error 3200′ seems eminently curable – just keep trying.
Other glitches have been reported even once users install the software, such as the new music service iCloud refusing logins.
- BlackBerry outage, which has cut millions in Europe and the United States over three days tracked in the data center in Slough
- ‘Unprecedented’ demand for iPhone 5 prior to launch
- 27,000 South Korean iPhone Users Suing Apple Over “Locationgate”
- Apple iPhone 5 Actually Launching in October, Not September?
- Apple iPhone 5 Event Set for Oct. 4
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